Privacy Policy — Call Judy Cleaning

Call Judy Cleaning (“we,” “us,” or “our”) operates calljudycleaning.com and provides residential, commercial, and vacation-rental cleaning services in Sussex County, Delaware, and nearby areas. This Privacy Policy describes how we collect, use, and protect personal information when you use our website or communicate with us.

Information we collect

Depending on how you interact with us, we may collect:

Contact details — name, email address, phone number, town or service area, and messages you send through our contact form or by phone, text, or email.
Service information — cleaning preferences, property type, and scheduling details you provide when requesting a quote or booking service.
Website usage data — pages visited, approximate location derived from IP address, browser type, and similar technical data collected through standard server logs or analytics tools.
Staff account data — for authorized administrators only: login credentials, mobile phone numbers used for internal alerts, and notification preferences.

How we use information

We use personal information to:

Respond to quote requests and schedule cleaning services.
Communicate with you about appointments, estimates, and customer support.
Operate and improve our website and internal business tools.
Send transactional SMS lead alerts to authorized Call Judy staff who have opted in to receive text notifications when a new website lead is submitted (see below).
Comply with legal obligations and protect against fraud or abuse.

SMS messaging program (lead alerts)

Call Judy Cleaning uses SMS text messaging through Twilio to notify authorized business staff only when a visitor submits a contact or quote request on our website. These messages are operational notifications, not consumer marketing blasts.

Opt-in: Only designated Call Judy administrators who voluntarily provide a mobile number and enable “Text on new leads” in our secure admin system receive these messages.
Message frequency: Message frequency varies based on website activity. Recipients typically receive 0–20 messages per month; during slower periods, messages may be rare or none.
Content: Alerts include lead reference information (such as name, phone, town, or service interest) and a link to our internal admin lead view.
Cost disclosure: Message and data rates may apply. Check with your mobile carrier for details about your text and data plan.
Opt-out: Staff may disable lead SMS at any time in Admin → Users, or reply STOP to opt out of further texts from our messaging number. Reply HELP for assistance or call (443) 953-0388.

We do not sell, rent, or share mobile phone numbers collected for our SMS lead-alert program with third parties for their own marketing or promotional purposes. We share information only with service providers that help us deliver messages and operate our website (for example, Twilio as our SMS carrier), and only as needed to provide those services.

Sharing of information

We do not sell your personal information. We may share information:

With service providers that host our website, deliver messages, or support our operations, under contractual confidentiality obligations.
When required by law, regulation, legal process, or to protect rights, safety, and security.
In connection with a business transfer, merger, or similar transaction, with notice where required by law.

Mobile phone numbers collected through our website contact form or SMS program are not shared with third parties for their independent marketing purposes.

Data retention

We retain contact form submissions and related business records for as long as needed to respond to inquiries, provide services, meet accounting or legal requirements, and maintain internal logs (including SMS delivery records). Staff may request deletion of admin account data when no longer needed.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your choices

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limits.
Authorized staff may update notification preferences or mobile numbers in our admin system at any time.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the latest version. Material changes may also be noted on this page.

Contact us

Questions about this Privacy Policy or our messaging program:

Call Judy Cleaning
Phone / text: (443) 953-0388
Website: calljudycleaning.com/contact